Frequently Asked Questions
IT FEELS LIKE I'VE BEEN WAITING FOREVER TO RECEIVE MY ORDER - WHAT'S UP WITH THAT?
We take immense pride in supporting local artisans and fostering the spirit of craftsmanship. Your order is a beautiful collaboration with talented South African artisans who pour their heart and soul into creating each piece. Since your order is being meticulously crafted by skilled artisans on a smaller scale, we want to let you know that it may take a little longer than our standard shipping timeframe. Unfortunately, we are not ''Take-a-Lot'' or ''Amazon'' that operates at lightning-fast speed. We, therefore, sincerely appreciate your understanding and patience as we support the vibrant community of artisans who make our products truly special.
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WHERE ARE YOU BASED?
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DO YOU HAVE A PHYSICAL STORE?
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CAN SOMEONE PLEASE CONTACT ME? I CAN'T FIND YOUR CONTACT DETAILS.