Frequently Asked Questions

IT FEELS LIKE I'VE BEEN WAITING FOREVER TO RECEIVE MY ORDER - WHAT'S UP WITH THAT? 

We take immense pride in supporting local artisans and fostering the spirit of craftsmanship. Your order is a beautiful collaboration with talented South African artisans who pour their heart and soul into creating each piece. Since your order is being meticulously crafted by skilled artisans on a smaller scale, we want to let you know that it may take a little longer than our standard shipping timeframe. Unfortunately, we are not ''Take-a-Lot'' or ''Amazon'' that operates at lightning-fast speed. We, therefore, sincerely appreciate your understanding and patience as we support the vibrant community of artisans who make our products truly special.

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WHERE ARE YOU BASED?

We operate on a unique model that connects you directly with talented artisans across South Africa. Our head office, nestled in Pretoria, is home to a small but dedicated team overseeing administration and addressing queries. To enhance efficiency and celebrate the skill of our artisans, we proudly employ a drop-shipping approach. This means that your chosen treasures embark on their journey straight from the artisans' hands to your doorstep. While this process may result in shipping times that vary from the standard, we believe it adds a personal touch to your experience.

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DO YOU HAVE A PHYSICAL STORE?

Currently, we operate solely as an online store, and while we don't have a physical storefront just yet, we hold onto the dream of one day welcoming you through our doors. In the meantime, our virtual doors are always open, and we're here to assist you with any questions or needs.

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CAN SOMEONE PLEASE CONTACT ME? I CAN'T FIND YOUR CONTACT DETAILS. 

If you have any queries, suggestions, or just want to say hello, simply navigate to the "Contact Us" tab located under the main menu on the left-hand side of your screen. It's a direct gateway to our dedicated customer support team who are eager to assist you promptly. Alternatively, should you encounter any issues or prefer a more direct approach, feel free to drop us an email at yellowdoorlabel@gmail.com.